Position: Customer Support


Application Deadline: 01/12/23

Expected Start Date: ASAP

Hours of Work: 37.5 hours per week, 9:00 – 17:00 Monday to Friday


Job Type: Full-time

Salary: £ Salary on application - dependant on experience


Keen Dist. are a skate hardware and apparel distributor, working with some of the leading brands in the skateboard industry. We’re growing – and looking for a hard-working, dedicated individual with great interpersonal skills to join our back-end support team.

This individual will be responsible for customer and ERP support required for our UK office.


Main responsibilities


- Customer Support for B2B and D2C customers 

            - Responding to all customer queries

            - Managing customer payments and credits (may include payment plans, overdue payments etc)

            - Processing Customer Returns

- Invoicing daily orders


- ERP Support

            - Maintaining and updating our ERP systems with products and orders

- Maintaining our B2B and B2C Platforms

- Xero reconciliation


A lot of what the role involves will be taught on the job, however you’ll be ideal for this role if you have…

- Good knowledge of Excel

- Competence in communicating directly with customers (both stores and consumers)

- A confident telephone manner

- A willingness to learn and understand platforms and processes

- Knowledge of; Mac Operating Systems and Excel

- Use of ‘Brightpearl’ or Shopify systems would be beneficial, but not essential


To be successful in this role, you should…

- Demonstrate initiative – we don't encourage a micro-management culture here, therefore be prepared to get stuck in

- Have an organised approach to your workload

- Be Reliable - we need you to show up on time and hit the ground running each day

- Have excellent written & verbal communication skills

- Be a team player – positive vibes & drama free

- Be comfortable focusing on the tasks at hand in a relaxed environment – don’t let the office dogs and laid-back dress code fool you – we’re always busy!



  • Casual dress
  • Employee discount


You don’t have to skate to work here, but we can all appreciate the lifestyle and the industry we work in.


TO APPLY: Please send CV and covering letter to: